"Emotional intelligence is my superpower" – ISP NextGen Season 3 Podcast with Chloe Lasserre-Zucchini-"Emotional intelligence is my superpower" – Chloe Lasserre-Zucchini (Director of Enterprise Sales @ ServiceNow)

"Emotional intelligence is my superpower" – Chloe Lasserre-Zucchini (Director of Enterprise Sales @ ServiceNow)

Video Transcription

Video Summary

Chloe, Director of Enterprise Sales at ServiceNow, shares her career journey from Paris to California and ultimately Dublin, where she built a life and career in technology and sales. Inspired by her father’s work in startups, she began selling at 16, later moving through luxury marketing at L’Oréal, a tech startup, Salesforce, and now ServiceNow.  <br /><br />She reflects on challenges as a young woman in tech and sales, emphasizing that success came from leaning into her strengths: emotional intelligence, creativity, authenticity, and adaptability. Chloe describes a defining moment when she was interrupted in a meeting and chose to address it thoughtfully, using empathy to improve team culture and inclusivity.  <br /><br />She discusses the importance of values, personal branding, strong networks, mentorship, and coaching in navigating large organizations. Her leadership style centers on creating impact, building trust, and helping others grow through tools like the GROW coaching method.  <br /><br />Chloe also stresses wellbeing, boundaries, and human-centered leadership, especially in high-pressure sales environments. Her core lesson: leadership is a continuous journey, not a destination, and it requires self-awareness, flexibility, and a focus on both performance and people.

Keywords

ServiceNow

enterprise sales

career journey

women in tech

leadership

mentorship

emotional intelligence